Become a Shopper
If you are ...
To register as a Mystery Shopper for Consumer Insight (via Customereyes), please click here
Want to Know More? Read on …
How Mystery Shopping Works:
A business hires a mystery shopping company to evaluate their services; and the mystery shopping company, in turn, hires shoppers to perform those evaluations. Shoppers are given a list of things to evaluate/note during the shop. This may include:
Mystery Shopping Basics
Anonymity
The only way a mystery shopper can gather accurate and objective information is if they are completely unknown to the staff members and act as a normal customer. A shopper should be able to visit the same location more than once without being detected by the staff. If you are identified as a mystery shopper then the results of the shop cannot be used, the shop will have to be redone, and you will not be able to shop that client again. If a report is not accepted, the shopper will not be paid for the shop. In order to maintain anonymity during a shop assignment:
Reliability
After completing shops, reliable shoppers submit their reports before the deadline.
As a reliable shopper, it is important that you:
Shoppers agree to the following:
If you are ...
- Observant (high attention to detail)
- Reliable (meet deadlines and honor commitments)
- A good communicator (written and verbal)
- Online (with internet access at home or at work)
- Looking to earn extra money
To register as a Mystery Shopper for Consumer Insight (via Customereyes), please click here
Want to Know More? Read on …
How Mystery Shopping Works:
A business hires a mystery shopping company to evaluate their services; and the mystery shopping company, in turn, hires shoppers to perform those evaluations. Shoppers are given a list of things to evaluate/note during the shop. This may include:
- how long it takes to be greeted
- speed of service
- cleanliness of the location
- compliance with company standards – dress code, signage, greetings, etc.
- listening for specific services to be offered
- names/descriptions of employees
Mystery Shopping Basics
Anonymity
The only way a mystery shopper can gather accurate and objective information is if they are completely unknown to the staff members and act as a normal customer. A shopper should be able to visit the same location more than once without being detected by the staff. If you are identified as a mystery shopper then the results of the shop cannot be used, the shop will have to be redone, and you will not be able to shop that client again. If a report is not accepted, the shopper will not be paid for the shop. In order to maintain anonymity during a shop assignment:
- Make an effort to appear like any other shopper in the store.
- Do not take any of the paperwork associated with the shop onto the premises.
- Do not take notes while you may be in sight of employees.
- If you need to take notes to help you remember details, go to a place where you will be out of sight, such as the restroom or your car.
- Do not stare at nametags.
Reliability
After completing shops, reliable shoppers submit their reports before the deadline.
As a reliable shopper, it is important that you:
- Complete the shops you sign up for.
- Visit the correct location on the scheduled date at the correct time.
- Carefully follow the instructions for your shop.
- Submit your report on time and submit a complete, accurate and detailed report.
- Respond to any Customer Insight contact within 24 hours during the workweek.
Shoppers agree to the following:
- I agree to perform all shops personally and not recruit others to fulfill my assignments.
- I will not fill out an application for anyone other than myself. I understand that each person must fill out their own application to become a mystery shopper.
- I will not perform shops under anyone else’s name.
- If I experience a problem completing a shop, I will contact a Consumer Insight immediately.
- I will not submit inaccurate information, including but not limited to falsifying or guessing information regarding something I am uncertain about.
- I will not share information with others about the results of shops.
- I will not share information with others about which clients are shopped by Customer Insight.
- Must be 18 years of age or older
- Must have reliable transportation
- Must have good written communication skills
- Must be able to focus on details
- Must have full internet access (at home or at work)